About Us

StoppaShop are completely dedicated to your total satisfaction. In the unlikely event that you have a complaint about our service, please contact us.

StoppaShop will endeavour to respond to any complaint within a maximum of three days.

Online Ordering And Payment

You can purchase online from StoppaShop using Switch, Visa, Delta, Solo, Master Card and Visa Electron.

Our payments are processed by WorldPay or GoogleCheckout. Both methods facilitate completely secure payments. We do not ever see your credit card details.

Once you have successfully submitted payment, you will receive an automated email to confirm that we have received you order and payment has been taken.

Our website provides an online order tracking facility. To track your order, simply enter the order number you were provided with, in the automated confirmation email.

Unless stated, all items are sent from our own stock, and will be dispatched within 2-3 working days. Our stock status for each item is indicated on the product index and product information pages. Occasionally, due to unexpected high demand for items, an item may be out of stock. If this is the case, and it is not stated in the item description at the time of purchase, we will notify you with an estimated lead time with an option to cancel with a full refund.

If you do not wish to pay by credit or debit card, other payment options are cheque, bankers draft or BACS transfer.

If purchasing in this way, please email your order via our contact form, or send your order to us by post.

Please make cheques / bankers drafts payable to:

StoppaShop
PO Box 59
St Judes
Plymouth
PL4 9WE

Please note that orders will not be dispatched until cheques have cleared.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled the order.

Shipping And Handling

The shipping charge is a flat rate of £2.50 for all UK orders, or free for UK orders if the total value of your products amount to over £50.00.

For shipping costs outside of UK mainland, please email us via our contact form for a quote.

Our website provides an online order tracking facility. To track your order, simply enter the order number you were provided with, in the automated confirmation email.

Unless stated, all items are sent from our own stock, and will be dispatched within 2-3 working days. Our stock status for each item is indicated on the product index and product information pages. Occasionally, due to unexpected high demand for items, an item may be out of stock. If this is the case, and it is not stated in the item description at the time of purchase, we will notify you with an estimated lead time with an option to cancel with a full refund.

Most items are sent by Royal Mail Recorded Delivery and will require a signature.

When asked for your billing address during our checkout process, it is essential that you enter the registered address for the card you will use to make payment. Failure to do this accurately, may result in delays whilst we conduct additional security checks and could lead to the cancellation of your order.
You can specify an alternate delivery address during our checkout process. If there is no one available to receive your delivery, a card will be left for you to re-arrange the delivery at a more convenient time.

It is your responsibility to enter accurate delivery address details. Please double check this information before submitting your order as we cannot be held responsible for undelivered items if sent to the wrong delivery address provided by you.

This does not affect your statutory rights as a consumer.

Guarantee & Refund Policy

We guarantee your satisfaction.

You have seven days cancellation period after you have received the goods. Unwanted goods can be returned providing that they are in a re-saleable condition and unopened in the original packaging.

Although we are happy to refund the cost of goods, we are unable to refund outward or return carriage, unless goods are delivered damaged or faulty.

All items carry a one year warranty unless stated otherwise within the product description. The warranty does not include batteries or damage caused to the product by misuse.

Please note, we do not accept any liability for loss or injury incurred whilst using our products. This does not affect your statutory rights as a consumer.

Stoppa Red MK3 Specific Information

The Stoppa Red MK3 product is designed for use in life threatening situations only, when it is necessary for you to act in self defence. It does not contain any noxious gases and is therefore legal to carry within the UK, however you should never abuse the product or use it as a weapon as this would constitute breaking the law.

Stoppashop do not accept any liability for use, misuse or confiscation of a canister or for any expenses incurred as a result of using or carrying a canister. It is the purchasers responsibility to use this product as it is intended.

Faulty Goods

In the unlikely event that your goods are faulty or damaged upon receipt, please contact us within 7 days, via our contact form, for return instructions.

You can expect a full refund or exchange of faulty goods.

Please note that we can not accept the return of goods which have been deemed faulty as a result of installation or misuse.

Privacy Policy

StoppaShop do not disclose buyers information to third parties.

Please contact Mrs E Leach for all privacy matters, via our contact form.

Any information, apart from credit card information, given at the time ordering is collected by ourselves for the sole intention of completing your order.

All information is collected lawfully and in accordance with the data protection act 1998.

Reaching Us

If you need to reach us, our preferred method of communication is via our online contact form.

If you wish to contact us by post, our address is:

StoppaShop
PO Box 59
St Judes
Plymouth
Devon
PL4 9WE